BCFPI Frequently Asked Questions (FAQs)

One other thing to keep in mind is that the setting for whether the BCFPI looks at the Live or "DEMO VERSION" database is independent for each computer. Setting one computer to use the Live database only sets that particular computer to look at the live database. This way some computers on your network can be working with your Live data, while others can be using the "DEMO VERSION" database at the same time. This is so you can train on some computers, while doing intakes on other computers at the same time. When a new computer is installed, it opens with the "DEMO VERSION" database by default.

You can check the version of the webbcfpi.exe file that you have by right clicking on webbcfpi.exe, and selecting 'Properties' from the pop-up menu. Select the 'Version' tab, and that will tell you the version of the webbcfpi.exe file. This should correspond to the newest installation version of the BCFPI software. If it does not, you need to download and run the newest webbcfpi.exe file.

As a concrete example, if you want to install/update to version 3.2.6 of the BCFPI software, then you need to use version 3.2.6 of webbcfpi.exe. If you use the wrong version of webbcfpi.exe, nothing bad will happen, but your install/update will fail. You'll then have to go to our install page to get the most recent webbcfpi.exe for the install/update to work.

Please contact support@bcfpi.com if you don't know how to get to the 'secret' install page. If you are part of the CMHO project, you can also contact Brian O'Hara for more info. If you are asking for the link to the 'secret' install page, please make sure you tell us who you are so we can confirm you should be getting the update.

If you do not currently have a lease for the BCFPI software but are interested in using the software, please e-mail us at info@bcfpi.com. We'll contact you and arrange for you to get a demo version and the information you need to evaluate the software.  Please be sure to let us know who you are when you write us.

As of the 3.2.7 install of the BCPFI, mapped drives are no longer required to rebuild the BCFPI databases, or to use the BCFPI.

If you are using a version of the BCPFI prior to the 3.2.7 install, there there are extra restrictions on how your drive mapping must be done for rebuilds to work properly. Please click here for more information.

These issues imply that you have not run the BCFPI Server update (webbcfpi.exe or srvbcfpi.exe) on the correct computer. You must run ALL updates on the exact same computer upon which you ran your original server/standalone install.

To correct the problem:

• Uninstall "Indicator32 Software (Server/Standalone)" from the computer upon which you ran the update most recently.
• Look in "Add/Remove Programs" in the Windows Control Panel of the rest of your computers, and find the one that has "Indicator32 Software (Server/Standalone)" listed. (You do NOT want the computers with "Indicator32 Software (Workstation)" listed).
• Run the update on the computer that you found in the previous step. This should be the same computer upon which your original BCFPI Server install was run on.
  • You can further confirm this is the correct computer, by verifying that the update does NOT allow you to change the install target path for the update (the [Browse] button should be disabled).

If you can't find the computer that was originally used for your BCFPI server/standalone install, then please contact us at support@bcfpi.com for help in updating your BCFPI software.

For more information about running installs and updates to the BCFPI software, please see our installation manual.

Note: In a default set up (using the "Networked" install type"), you only need to run BCFPI updates on the single computer used for your initial BCFPI Server install.

Extensions to Demo databases on the other hand, are only released as part of regular, full releases from our 'secret' install location. To extend the lease on your Demo database, you simply need to run the most recent update from our 'secret' install location.

When you run a BCFPI Server update, you MUST run the update on the same machine used to originally install the BCFPI server software. If you fail to do so, the update won't be able to locate your existing install, and will instead install a new BCFPI server to an incorrect location. When you have a new empty BCFPI install, it's Live database will not be enabled, so you will experience the problems you are currently having.

To correct this problem, please uninstall your recent update attempt. Then locate the machine originally used to install the BCFPI Server software. This should be the only machine on your network that lists, "Indicator32 Software (Server/Standalone)" in the "Add/Remove Programs" section of each computer's Control Panel. All other machines on your network - the BCFPI Workstations should instead list, "Indicator32 Software (Workstation) in "Add/Remove Programs", in their Control Panel. If you have a Windows Server, you should have run the BCFPI Server Install originally directly on this computer, so this is most likely machine you will need to run the update on.

When you run the update on the correct computer, you will notice that you cannot change the install destination, and that the update has dectected your current install location.

If you no longer have the machine originally used to install your BCFPI Server software for some reason, please contact support@bcfpi.com for more assistance.